Return & Refund Policy

At Univulcan, we stand behind the quality of our equipment and your satisfaction as a customer. If something’s not right, we’ll do our best to make it right. Below is everything you need to know about returns, exchanges, cancellations, and refunds.
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Returns

We accept returns within 30 days of the shipment date if:
  • The item is unused, in original condition, and includes all original packaging and accessories
  • You've received return authorization from our team
  • The return follows the instructions outlined below

To initiate a return, please email info@univulcan.com with:

  1. Your order number
  2. A brief explanation of why you're returning the item
  3. Clear photos (if applicable, especially for damaged or defective products)
Note:

Returns without prior authorization will not be accepted.

Return Shipping & Fees

For non-defective returns (e.g., customer ordered the wrong item, changed mind):

  • A 10% restocking fee applies（a restocking fee equal to 10% of the purchase price of the returned item will apply）
  • Return shipping is the customer's responsibility

Restocking Fee (Non-Defective Returns)

For returns that are not due to product defects, damage, or shipping errors (including, but not limited to, buyer’s remorse, incorrect ordering, or change of mind), a restocking fee of 10% of the original purchase price may apply.

This fee helps cover the costs associated with:

  • Inspection and quality assessment of returned items
  • Repackaging and restocking
  • Inventory processing and handling
  • Any necessary refurbishment to prepare the item for resale

Returned items must be in original condition, including all packaging and accessories, to qualify for a refund.

For defective, damaged, or incorrectly shipped items:

  • We cover the return shipping cost
  • No restocking fee is charged
  • Photo documentation is required for approval

All returns must be securely packaged. For items containing flammable liquids, please ensure the product is vented and dry for at least 24 hours before shipping. Customers are responsible for complying with all shipping regulations.

🔄 Exchanges

Need a different size or model? No problem. You can either:

  1. Include the SKU of the replacement item in your return email, and we'll ship the new item once we receive the return
  2. Or, for faster service, place a new order for the item you need and return the original for a refund

All exchanges must be approved in advance and follow the standard return process.

🚫Order Cancellations

  • You may cancel your order before it ships. A 3% processing fee of the original order total may apply to cover payment and handling costs

  • Orders cannot be canceled or changed after they ship

  • If you no longer want the item, you may return it after delivery under our standard return terms (10% restocking fee + return shipping applies)

💵 Refunds

Once your return is received and inspected:
  • We'll issue your refund within 5–7 business days of approval
  • Refunds are made to your original payment method
  • Bank or credit card processing times may vary

Refunds will not be issued for:

  • Unauthorized or unapproved returns
  • Items that show signs of use or are returned without original packaging
  • Returns missing original components or accessories

Non-Returnable Items

  • Items that have been used, misused, or damaged due to neglect
  • Damage from weather, natural disasters, or improper storage
  • Normal wear and tear on consumable parts (e.g., belts, blades)
  • Incomplete returns or items missing original parts, components, accessories, or packaging.
  • Lost or stolen items

To qualify for a refund, all original parts, accessories, and packaging must be returned in resalable condition.

📬 Where to Send Returns

Please do not ship anything back until you've contacted us and received written authorization. Once approved, we'll provide the correct return address and shipping instructions.

Delivery Windows & Uncontrollable Delays

Delivery estimates shown on Univulcan are informational only and are not guaranteed. Actual transit time may vary due to factors outside our control, including (but not limited to) carrier capacity, severe weather, port or customs delays, strikes, road conditions, or other force-majeure events.

Delays caused by these factors do not qualify an order for cancellation, delivery refusal, chargeback, or compensation for indirect or consequential losses (e.g., downtime, lost profits, labor costs).

Cancellation After Shipment Is In Progress

Once your order has been picked up by the carrier, dispatched, or a Bill of Lading (BOL) has been issued, the shipment is considered in transit / in process and cannot be canceled free of charge.

If you request cancellation at this stage, it will be handled as a refused shipment / return-to-sender, and you will be responsible for all related costs, which may include:

  • outbound freight/shipping charges
  • return freight charges (if applicable)
  • carrier re-consignment / redelivery / storage fees (if incurred)
  • restocking fee (if applicable)


Univulcan will deduct applicable fees from any refund, or invoice the remaining balance if costs exceed the refundable amount.

📩Contact Us

Still have questions? We're here to help.

Email:
info@univulcan.com
Univulcan Headquarters:
3690 E Jurupa St, Ontario, CA 91761

Univulcan reserves the right to update this policy at any time. The version published on our website at the time of your return request will apply.